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Services & Support

SERVICE LEVEL AGREEMENTS

EMBA is committed to provide comprehensive support and service of UPSs that is require to our clients through a competent & dedicated professional team members nationwide. We offered broad range of services to our clients for their alternate power solutions based on their requirements and 24/7 backup support under all circumstances which may testifies our strong commitment in delivering customer satisfaction. The main objective of SLA is to ensure smooth operation of IT and others Equipment by keeping its proper maintenance as on to achieve optimum efficiency and productivity. So let’s have an experience with EMBA to take care of your power issues so that you can stay focused on the development of core businesses.

OUR SERVICE LEVEL AGREEMENT FEATURES

Competent Technical Professionals

Our competent and highly experienced technical workforce is always available to provide support of all type of On-Line & Line Interactive UPS systems with expert opinions on electrical issues such as generator, wiring other power related problems.

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Zero Downtime

Availability of backup units to ensures
zero downtime at customer’s site.

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Complaint Management System

Our analytics based complaint management system efficiently maintains complete clientele support history & periodically shares it with the stakeholders.

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24×7 Supports

Complaints are responded within
24 working hours, nationwide, throughout the year.

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Nationwide Presence

Fully furnished teams for services and support in all major cities of Pakistan (Karachi, Lahore, Islamabad, Multan, Faisalabad, Sargodha, Hyderabad, Peshawar, Quetta).

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